United States is slowly moving toward a “do it your self” boarding process and Delta Air Lines tested this theory out. Delta installed the machines in Atlanta and Las Vegas airports, but there has been no word on whether more testing is needed. The company is also waiting on feedback from the customers.
The new technology allows passengers to scan their own boarding pass and get on the plane without the help of an employee.
This type of service is not new. Companies such as Continental Airlines have tested this theory before the merged with United. More than 20 other big carriers have used the self-service for many years.
If self-boarding is successful staff will not need to stand at the gate and monitor everyone who is boarding the plane. The staff will be available to help those people who need real assistance.
Frequent travelers have reported positive reviews so far, but critics say that such machines may pose a security risk and could be a little dangerous.